The company has in place a range of policies, procedures, and systems, which guides its operations and ensure adherence to corporate governance. These can be categorized in:
| Administrative Policies | Tenants Management Policies |
|---|---|
| Staff Recruitment Policy | cyTenants Marketing Poli |
| Remuneration Policy | Tenants Admission Policy |
| Leave Policy | Debt Management Policy |
| Grievances and Disciplinary Procedures | Complaints Management Policy |
| Rental Collection Policy | Disputes Management Policy |
| Finance Management Policy | Tenants Participation Policy |
| Internal Audit Policy | Tenants Eviction Policy |
| Property Maintenance Policy |
To ensure good governance and participation of tenants to facility management the Board has taken a decision to provide a tenant participation platform to all social housing developments, in the form of a Tenants Committee.
